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Posted By: Alan

Brett -

This issue could be conflict between some software and the operating system. Disabling Windows Image Acquisition (WIA) in Windows XP MIGHT resolve the issue.

Try this:

1. From the Window Desktop, click Start, and then click ControlPanel. The Control Panel will open.

2. Double-click the Administrative Tools icon. The Administrative Tools window will open.

3. Double-click the Services icon. The Services window will open.

4. Double-click the Windows Image Acquisition (WIA) icon. The Windows Image Acquisition (WIA) Properties (Local Machine) windows will open.

5. On the General tab, click the drop-down arrow in the Start-up Type box and select Disabled.

6. Click Stop. A window will open with a message stating the service is being found. When the message closes, verify the ServiceStatus displays Stopped. Repeat this step if necessary.

7. Click Apply, and then click OK.

http://www.youtube.com/watch?v=x9L7JLjFc7k

Alan