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Posted By: warshawlaw

PSA obviously took its business ethics lessons from the Nixon White House. PSA should have simply owned up to the mistake and listed it as such in its registry as soon as it became known. Instead, they tried to hide the mistake by deleting the item from their registry. Covering up something nasty is par for the course with PSA. They never, ever simply step up and act like adults when they make mistakes; it always has to require some arm-twisting. I had to threaten them several years ago when they still had turnaround guarantees and they missed the deadline on about 60 of my cards and then reneged on their comp submittal policy, Dan had to sue them to get paid for the card they lost, Andy had to twist their arms to get them to deal with the fake Ruth rookie they slabbed, and now this situation. I have no respect for any company that treats its customers as shabbily as PSA does. Seems to me like the customer is always wrong with them.