Posted By:
warshawlawI always state that if the buyer does not purchase insurance, the item ships at their risk. If they claim not to have received it, tough. Before I did this I had one items stolen from my mailbox and since I was able to confirm this had happened, I ate it. After that rather painful meal, I decided to require insurance or shift the responsibility to the buyer.
If you actually shipped the item (no offense meant, not impugning your integrity), I'd refuse to refund the money. Just my feeling about it.