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davidabout two weeks ago i sold and item on ebay and sent the item out the next day without insurance or delivery confirmation. now the buyer claims to have never recieved the item when the five other items i ship out that day all arrived without problems. the buyer now wants a full refund and refuses to report the lost item to the post office. has this happened to anyone on the board. how should i proceed. i have been a member of ebay for over five years and have excellent feedback and this is a new buyer with feedback around 20-30
thanks for your help