[jchcollins]

Rare maybe, but unfortunately it happens. Best you can do is document your packaging and process on your end as well. This of course can be easier said than done.

Regardless, if the card is listed as part of your order, & you know beyond a reasonable doubt that you sent it - then their insurance while your cards are in their possession should cover it. Beyond that, they would basically have to call you a liar, which maybe if it’s a fraudster trying to do it repetitively - but I would highly doubt they start that way.

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