The turnaround times will always be inconsistent, as volumes of orders are lumpy.
My feeling is the transparency on order status could be improved. I've waited a month after a FedEx tracking status showed signed by PSA, to "In Progress" in My Orders. I would rather see a new order status category added before "In Progress":
1) Received
and then split "In Progress" into:
2) In Progress (in que)
3) In Progress (grading)
I think this would help ease some concern and set better expectations. Might also cut down on customer service follow-up calls to PSA.
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