I have always had good customer service from Troy. Not sure what is going on in this instance. Was there a problem with the bat ever mentioned by Kim or Troy? Did you get a tracking number from them when they said it had shipped? It sounds like he sent it to John Taube or someone else to review his conclusion of the game use. I think being concerned on your part is warranted. I would keep calling until you get a real answer as to what is going on.
Last edited by rand1com; 11-08-2023 at 11:11 AM.
Reason: Content
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