Quote:
Originally Posted by glchen
To be fair to Goldin, I think this really depends on how the payment is made. If you send the payment by personal check or ACH, the auction house needs to wait for that payment to clear which often takes 2 weeks. This is common for all auction houses across the board. I sent my payment to Goldin via wire, and they took one week to ship after my payment. I thought this was a reasonable shipping time. I would also expect around a week if you paid by credit card.
The part that I do think is unreasonable for Goldin which I mentioned earllier in this thread is that in their invoice, Goldin states that if they do not receive payment within a week, they will start adding late payment fees. I still believe this is completely unreasonable, and they should revert to the industry standard of 2 weeks to receive payment. Often times, if you drop a check in the mail, it will not even arrive at the destination in one week, so I think this is unfair.
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I did pay by card the day after winning, so as soon as possible. Gave them the benefit of the doubt and waited a week and a half to post about this. What made me really make the post was my friend who won an item from the 28th and paid asap had been waiting even longer. Obviously if he was still waiting, mine from days later was not getting shipped anytime soon.
Taking 2 weeks (2 and a half for some at this point) to ship auction winnings that were paid for the day after winning is unacceptable. They have a warehouse and a full team dedicated to shipping items. Many one man shows that run auction houses ship next day after payment!
I don't even think ebay allows this long, and they have the most lenient shipping rules of anyone.
I suspect my post here sped things up, as it should've. I would definitely be more understanding if Goldin came out and said something, maybe half their shipping team quit with no notice. I'd obviously be more understanding, but no statement was made.