[steve B]

They had one, which wasn't perfect but was nice.

Then they spent big on a new database that was supposed to fix the problems the old database had. About a year overdue it finally launched but ...
Didn't include the old data.
Didn't work well at all.
And apparently couldn't import the old data.

There were claims of fixing it, but nothing happened, the company sold and I would think the new people just didn't think it was worth it.