After speaking to my credit card company, I will not cancel the dispute until I've been refunded. What kind of a company would tell a customer that they can't process a refund, even after receiving the returned merchandise, until a dispute has been cancelled? The credit card rep told me earlier today that unscrupulous companies use that same line all the time. Then once the dispute has been cancelled, they fail to refund, knowing that the dispute cannot be reopened again.
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