Email PSA CS directly with this question. On July 2 I emailed CS about a special and turnaround times for the PSA/DNA division and received a response within 15 minutes. That was surprising. Earlier this year I received an email when my reholder from 2020 finally was completed. My CC was not active and CS enclosed a phone number and I got right through.
When it comes to collecting on bills and inquiries which may lead to business, PSA is very responsive.
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BZT
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