So, I ended up going with a company separate from the auction house who would do the restoration cheaper. They gave me $400 for the issue. I am generally powerless against a well known auction house, despite collecting for 30+ years.
The ticket is getting restored and looks terrific. That doesn't take away from the issue that it was restored, likely reducing the value, but at least I have it intact and it will display well.
The only way I will ever find out if I got taken is if I sell it, which I will have no intention of. This is a terrible experience overall for me, and as they always say - let the buyer beware.
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