Update
So, an update:
I spoke with their Customer Service Rep and the Head of the auction house wants to have a discussion next week. They are swamped with an upcoming auction and were very sincerely apologetic for the delay. The woman I chatted with was very friendly and seemingly responsive, so I will keep fingers crossed they indeed want to make it better.
I think (and realllllly hope) this will get resolved and I will update the group either way. I appreciate everyone's thoughts as to what is fair as although I have been in the hobby for the past 30+ years, I have not had something like this with an item that expensive and significant.
Cheers!
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