I cannot agree more with the thoughts voiced on this thread.
A year is absurd: hire and train some more people, for crissakes. What BGS is doing is just crappy customer service.
I also agree that the grading lottery is way worse with BGS than with PSA because of the silliness of the subgrades. I submitted one card at the National in AC, and only because the PSA line was too long:
The card is spectacular. The subgrades are nonsense. The same set yielded these:
The three are identical in terms of condition.