Shipping costs also include packing materials and labor costs. It does take time to properly package a shipment.
As for the feedback on communication I believe this is only an option if you asked a question related to this purchase. I have received a quick response any time I've contacted pwcc and have never found their shipping costs to be unreasonable.
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Successful transactions with peter spaeth, don's cards, vwtdi, wolf441, 111gecko, Clydewally, Jim, SPMIDD, MattyC, jmb, botn, E107collector, begsu1013, and a few others.
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