I haven't researched the law yet but it seems to me that if you continue to offer the public a service you know you cannot possibly fulfill, you are committing some kind of consumer fraud even if the fine print in your contract says you don't guarantee timing. I'd report the mess to the California Attorney General's office and see if they can investigate it.
The collapse of PSA's scheduling doesn't impact their on-site activity. They will be doing express grading at the Long Beach show on site in two weeks. I guess rustling up new $50+ fees is more important than clearing the backlog of existing customer orders.
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