Quote:
Originally Posted by Jenx34
Exactly, because so many of those positives are people who aren't paying attention, don't bother leaving negative feedback or think it's just not worth it, or are just tolerant of customer service.
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Totally flawed logic. Anyone who's ever provided a service of any kind knows a person is more likely to leave a review after a negative experience than they are after a positive one. That's a fact of doing business.