I would actually suggest working from the eBay end first rather than PayPal. If you sold it on eBay, and a hold was put on the funds, that hold was placed at eBay's direction. Same as if it was a disputed transaction where the buyer filed a complaint of Not As Described or Non-Receipt Of Item. It may be as simple as going to your list of Sold items and updating that one with the correct tracking info so that EBay's system can see it was actually delivered and signal PayPal to release the funds. As you said, if you used a different tracking number than what was entered, it will appear to eBay that the package was never shipped.
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