Quote:
Originally Posted by mechanicalman
If there was a similar situation where you receive a card that's not as described (call it a card with a crease that was described as EX) and you go through the traditional channels to send it back and you receive a full refund, do you then give negative feedback? Or do you give positive feedback because the seller returned your money? Neutral? No feedback at all?
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There's not a one-size-fits-all response for this situation. It would depend on the circumstances of the omission of the flaw, and how the seller reacted when it was brought to their attention.
Feedback is meant to give an overall evaluation of the transaction experience, not to be a punitive sharpened stick with which to goad the other party to your desired outcome. It is entirely possible to receive an item not-as-described and, depending on how the seller handled the issue, leave a justified positive feedback. It is also possible to have a seller be such an incredible a-hole about the issue that nothing other than a neg will do, even if all your money is refunded along with the return shipping cost.
To me, there are actual mistakes and oversights that, while regrettable, do not require retribution. If the seller does their part to remain civil and unwind the transaction in such a situation, I'm more likely to leave a pos or not leave feedback at all, and save the negs and neutrals for those sellers who go out of their way to make a bad situation worse.