As a UPS person, was going to say something similar to Rick above......we don't deal with as many 'smalls' like that envelope, but at times packages can be on a moving belt that if things get backed up, the belt may still move and rub against the package or there's a myriad of ways that a package can get dirty like that one. And we don't have the newsprint that the USPS does. Fragile doesn't have the intended effect on package handling that you would think it would. Most people treat all packages the same.....either good (as they should) or not so good. I'm not sure I would consider a package from Battersbox 'fragile' or how that notation was really intended.....anyway, good thing they pack well and all services (USPS, FedEx, UPS) have issues on a given day with a given employee of a given service. It's just gonna happen with the scale of number of pieces that all services handle. It's worse when it's one of ours that gets the short shrift.................
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