30 year UPS employee here.....and former UPS Store owner. How was it packaged is a good question.....I could package that all day and have the worst UPS loader kick it and it'd be fine. But that's no consolation to you. Not sure if you're the shipper or recipient. If you're the shipper, always be sure something like that is bubble wrapped and then boxed with 2-3 inches of peanuts all the way around the outside. Not sure of the value of something like that if it was beyond the $100 insurance included. Maybe attempt to escalate it above the initial person's head? 1-800-PICK-UPS. File a complaint beyond that. No fun on anything like that but looks like it's a very fragile item. Hope you can replace it one way or the other.
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