I had an issue with them when I shipped 9 bats altogether once a couple of years ago…as it turned out…I knew the size of the box and could give an accurate description…it was sitting in a facility only 45 minutes from my house…however no way to go and look…then it got shipped to Atlanta Ga…filled out a form for a missing box….turns out that the label when going through the machine got swiped off…eventually after many phone calls and forms being filled out…they were returned to me and then I shipped them again but not all at in one big box..
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Start with the local post office and go from there…they should be able to help you since they are being tracked.