Quote:
Originally Posted by KC Doughboy
I will apologize directly to Ken Goldin, but want to publically apologize for suggesting his system did not work properly. I now understand that it was my failure to understand the system, as pointed out by several members above, that when a bid is received on ANY item, it resets the 15 min extended clock for all items. I've don't many online auctions and have only seen the 15 min clock reset for the items that were bid on.
Goldin's system worked exactly as it was designed.
Additionally, I could not bid because I was already the leading bidder.
I am still upset at the reply Ken Goldin sent me. I thought there were issues with the system and was trying to help. I was not calling. I was not texting. I sent e-mails!
You can see from each message I thought there was a problem with the system and had an increasing number of people complaining of the same issue with each new message I sent him. I was sending updates with more information each time. When there is a problem, it is something that is very time sensitive and it's important that information is relayed.
- After his inital reply, I thought it was just me and tried clearing my cache and refreshing my browser.
- Then I heard from two others who also thought there were problems, so I sent an update to let Ken know that maybe it wasn't just me.
- Then when a group of 30+ were chatting and all 30 felt something was wrong, so I sent another update to let him know that whole group of collectors thought it was an issue.
I now know we were all incorrect in our understanding of how he was running the auction. I sent the facts as I understood them each time; and each time, with the intent to be informative and helpful. I was never nasty, condescending, or threatening.
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---I wanted to edit this to thank any member of net54 who bid in the auction. We received over 13,000 bids and sales in excess of $5.3 million. We appreciate your support and look to grow and maintain a high level of customer service and satisfaction as we do.---
1. apology accepted. As I said, I am sorry I said 'leave me alone' after the third email on the same subject in 5 minutes....I was dealing with non stop phone calls (a good thing auction night) and I guess I got a little ruffled. If saying 'leave me alone' in an email is the worst thing I ever say to anyone, verbally or in email for the rest of my auction career I will be quite pleased! but sorry for the momentary lapse of etiquette.
2. Its funny because some people do complain that we send too many emails...we send a lot of emails, because we want our bidders to be informed.
This is one that was sent earlier in the day to all registered bidders and consignors....
We want to be as blunt as possible about the auction close tonight. Please be prepared for a LATE NIGHT. We remind you that we do not close 'lot by lot' nor do we have a hard close at 10pm Eastern. Initial bidding will end at 10pm, and at that time only those people who have placed a bid on a certain lot may bid on that lot during extended bidding. The auction will continue as long as ANY BID is placed on ANY LOT during a 15 minute period. When that bid is placed, the 15 minutes extends. This means just because an item you bid on has no action for 15 minutes, or even 2 hours, as long as there is action in the entire auction, it will stay open. However, if at 10 pm you are the ONLY bidder on a lot then the auction for that lot has closed as no one else may bid on that lot past 10 pm.