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Originally Posted by ZachS
Pressure or no pressure, software problems or not... that is a piss poor way to reply to one of your customers. I'd be pretty upset if I consigned multiple auctions with someone and they told me to leave them alone.
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A better solution might be to answer the first email, then to ignore the customer. Or you could get a personal 'Bat phone' for each person who consigns a certain amount of stuff, hire additional employees to man each one, and train them to impersonate your voice.