Quote:
Originally Posted by Runscott
Send an email to any contact you have at Heritage, but not the email that your invoice came with - that one is backlogged and a waste of time (I just got a response 2 days ago to an email I send on May 18). Send to a direct employee email. I would say to post in this thread, as it's being watched and action taken, but a direct email will be faster. Shipping will definitely send an email with tracking - the problem is getting the process started.
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Yeah, I finally sent an email yesterday. Today I got a response telling me that my card had been "released" to shipping on 6/3 and that somewhere around 7 to 10 days after that, I'll get an email with a tracking number. I think that's ridiculous and also think it quite unlikely that I'll be bidding with them again.