Hello,
you can always take the tracking number provided and call the shipping company(USPS, UPS, etc) customer service yourself. If they used USPS, 1-800-275-8777. If they used UPS, 1-800-742-5877. Tell them you are the "receiver" for the package just tracking that it possibly looks lost. They should at least give you a status good or bad. Then go to the seller if there is an issue. Most sellers don't move as fast, and some hardly at all to resolve this question.
Good luck!
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