Hey Sean
I had that same thing happen to a Ruth strip card that I thought SGC had sent me an empty holder until I turned it over. I emailed Scott and he personally called me and apologized and redid the entire order for free (as there were 7 cards that had done it to a lesser degree in the order I had sent in of 11 cards).
He also gave me my next entire order free which was nice as I almost always do next day service. I don't know if you have his email or not but if you need it just PM me and I can shoot that over to you.
Hope you get it worked out.
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