I spoke to a PSA rep about this at the national two years back (when log-in times were starting to get out of hand). She told me that you NEED to put the turnaround time on the outside of the package. So if you are doing a 5-day submission, you need to write "5-Day Sub" on the outside. That way they can log you in quickly if you are paying for a faster service. If you don't write anything they just assume it's a 45 or 60 day turnaround and throw your package to the back of the line.
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