Current data migration/website switch over at SGC...
Hey guys, I've brought this up in other threads but thought it was worthy of attention and surprised no one else has brought it up.
I submitted 4 cards and they were received last Wednesday. Usually by now I would have received the email which tells you it's been put into their system, invoice #, etc. However I have not received an email. So I called SGC yesterday and spoke to a nice gentleman who explained that they are currently transitioning to their new website/database so I may not receive an email. Has anyone else submitted recently and did you receive an email? I THINK I was led to believe my cards may be graded and shipped to my doorstep without any sort of update along the way. Perhaps when they are shipped to me I'll get an email? I'm not really sure and it is slightly worrisome. Anyone else in this situation? |
How is no one else talking about/concerned about this!?!
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Unfortunately this has happened to me several times. While it is inconvenient, ultimately I still receive my cards back in a timely fashion.
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Because SGC sucks.
I have backed SGC for years b/c I thought they were the most consistent graders of old cards, but not anymore. Their customer service is HORRIBLE, an absolute joke. They have no business model and just continue to destroy their brand over and over again. Now, I think they've lost their ability to grade as well. SGC SUCKS! S Suckow |
I emailed Matthew yesterday because a card I sent for a 2 day review had not been logged in yet and just wanted to make sure it was there. I heard back from him literally within minutes. They're just transitioning computer systems or something, doesn't seem like a big deal. If you get your cards in a reasonably timely fashion who cares if you get an email or not?
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It's not really a big deal, I do trust that I will get the cards. But literally not having any update doesn't exactly put me at ease either. They were picked up from the post office so of course my mind goes to "what if someone else picked them up", etc etc. Just them telling me YES WE HAVE YOUR BOX RIGHT HERE would put me at ease.
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I sent my cards in about 1-2 weeks ago and it was logged in pretty promptly.
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Bump.
Anone recently received cards from SGC without any notice whatsoever? Again, surprised I’m the only one who I’ve seen mention this. Peter, I’m not losing sleep over this and I’m sure I will get my cards, but it’s not exactly how I would prefer a submission to be handled either. I only hope i at least get a tracking number when they ship my cards. |
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https://www.blowoutforums.com/showthread.php?t=1230794
Seems most people don't care, but here are the thoughts from one guy on Blowout. |
Thanks. Again, surprised no one else seems concerned. My submission was modest by most standards.
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Pick up the phone and call them. Posting here will not answer your questions on your order status.
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I called them last week, they weren't able to look up my order. I called them today and they said they are still unable to look it up but that I will get my cards on a one-weekish delay. That's all I get Peter.
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A year behind? Seriously? Ouch.
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https://www.blowoutforums.com/showthread.php?t=1155093 |
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i remember the episode of The Office when Michael started his own paper company. as it continued to lose money, an analyst told him that the quicker he sold more paper, the sooner he would be out of business. the prices he was charging for his product couldn’t support his business. i know PSA and SGC recently have increased prices, but I wonder if the grading companies have reached a point they never envisioned: their product is TOO much in demand, and they can’t keep up if they stay within the operating budgets they’ve set up.
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-Al |
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Are you referring to the ticket that was discussed on blowout in the link above?
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new info posted on SGC home page:
Please Note: We are moving to our new website at www.gosgc.com. You can use your current SGC username and password to log into your account there. Please do not be alarmed if you don't immediately see your pending submissions on the new website. We are currently transitioning all data to the new platform, and your submission details should be updated shortly. Additionally, we are running at a slight delay in turnaround time due to higher than average submission volume. Please feel free to email Collector Support at support@gosgc.com with any additional questions. Thank you! |
I've been following this thread as I submitted three cards in Cleveland during the National. I just went to the new website address, and my submission has been logged in as received :)
Larry |
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I will mention in white plains on friday Psa line swamped Beckett line busy, but literally ONE guy working the front end Sgc card guys plane was late, so auto guys running the ship. I saw one person drop something off, but they were working |
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For those who might care, my cards were received 8/8, still no word and not logged on www.gosgc.com
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The office will be open Monday. All them the
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I submitted three cards to SGC on the last day of National (Sunday 8/5) under the 20 day show special. My cards just arrived here at my home on Saturday 8/25 (fifteen business days). The new website indicated the cards were "on the way back" but like others have said, provided no tracking number nor did I received an email message giving me a tracking number. But it sounds like we will get tracking numbers once everything is moved over to the new website.
Larry |
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New mobile site is a bit buggy. I cant accept terms, and a few other things are tough to navigate. Would someone post a screen shot of what your profile is supposed to look like? Mine has 3 blocks, received, graded, and on their way back, but none highlighted. Thyley just look dark
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Mine were subbed in white plains as well so I was hoping.....
Sent from my SM-N950U using Tapatalk |
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I just tried to start a submission (mostly oddball NS I would have to enter myself) and it's a no go. Either it won't save the card at all, or it saves multiple iterations of it, or it insists on changing the date to something way off. I guess they still need to work out the glitches. I think they should have kept the old site submission form open in the meantime.
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Just checking in... have other people's submissions showed up on the new site? Mine haven't. Cards were received 8/8.
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White plains subs show 8/23 but nothing updated |
Yikes...Beckett is a year behind and SGC is MIA. Looks like we are all stuck with PSA.
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Received my SGC grades 20 day service submitted at Cleveland yesterday, a few days within 20 business day window. Very happy about that!
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I sent in a card to be reholdered, mailed it 8/14, picked up from USPS on 8/20 and it showed up on the new site 8/28.
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Ok, see, this is starting to annoy me. They got my cards 8/8 and still nothing on the new site.
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