They are both equally bad....long wait times means to me that PSA has more business than they can handle, and they would probably be well suited to hire more people.

My 10-day order was received 2/22 and still hasn't been logged in (3/7). With the constantly increasing fees you'd think they could hire some more people.

As of yesterday, they are logging 10 days from 2/12

Jan Special received by PSA on 02/05 and logged 03/07. Getting worried because I want to receive them before the National. Total 168 cards.

express order submitted 3/2 logged in 3/7

My buddy submitted (2) 10 day turnaround cards at the Philly Show last weekend and he received an email indicating they were processed either Friday or Saturday. Sounds like they may be improving their turnaround times.


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Not to be confused with the 50 day group sub entered 2 weeks before Thanksgiving. Bobby called early Feb and was told “probably” next week. That group sub just keeps getting put on the bottom of current orders?

That group sub keeps getting tossed to the bottom...and it's a pretty big order (over 150 cards and over $1,000 in grading fees).....not sure what to make of the whole ordeal.

Not only are their times WAY OFF.......
 

Last sub received by them 02/22 - not logged yet. They are majorly screwing up identification and grading:


Last subs received back:
2 1968 discs holdered as 1967's
2 1967 discs received graded authentic (properly) - 5 others (in separate sub) received back as "no spec"
1 postcard and 1 regional issue - part of set registry sent back ungraded as "no spec"
Topps super proofs from 1970 and 1971 sent back graded authentic as regular super's - HOLY %#$# - you would think after needing to wait almost a couple of months for 5 and 10 day submissions they would at least get the grading right - not to mention 3 similar items that my 9 and 11 year old can look at and see as clearly different condition, graded within 1 point of each other. I also believe they creased a couple of cards, but have no "before" scans to prove it.

Still waiting for a response from customer service person who submitted
to their "research" department(that has now been a few weeks).

Sent in a slabbed card for regrade/reholder. System says received 2/26/18. Sent email 3/10 to check status. No response/no update. I need to call tomorrow 3/19 anyways to now try to combine return shipping with a show submission. Hoping for some type of estimate on turnaround times.

PSA within the last week just updated all their expected delivery days. 10 days went to 30, 45 days went to 65. So they are still slammed. Maybe they shouldn't have moved buildings. They should have just made a new one and kept both running.

Heard today they were opening boxes delivered on 2/12.

I called and was just told they are working on 2/23 deliveries! Ha! I guess they will say anything.

I dropped off a Fleer showcase Brady rookie at Philly Show, it's on its way back now.

Different strokes for different folks. No rhyme or reason apparently.

I submitted 6 cards for reholder at the Winter White Plains Show. Still have not received them back yet.

All my future grading business will go to SGC.

Amen
 

AMEN PSA dominates the market
I live 20 minutes from SGC Florida in Boca, same guy who greets you when you walk in sometimes is the same guy as the "Grader" if you have a question , the Facility is surprisingly quite small , I am sure if you went out back , same guy may be also packing orders and maybe taking out the trash.
Lower overhead ,normally equates to lower a quality product .

My 10-day order was delivered on 2/22. Still not checked in.

Thats funny!

No, it's not funny at all.

As someone who has almost always worked for small businesses, and who has done high quality work, I think it's really offensive.

What I do think is lousy work is not planning well enough or at all for a move, missing due dates on work by well over a month, not getting things right a lot, and apparently taking the customer service (Disservice?) position of "just get over it"

Substandard in every way and yet some people just fall all over themselves for them.

"NORMALLY" not always
 

I said "NORMALLY" not always , Mom and Pop Shops and small businesses were the back bone of this country, but times are a changing , as I said SGC are cheaper ,much quicker , sure their holders look like some thing out of Walmart , sure they have no cert look up , sure on Average the same card grade in a PSA holder gets a lesser price verses SGC "apples to apples"
and their customer service is excellent , obviously having 130% less submissions a month than PSA has a lot to do with it ,
100,000's thousands except PSA with all their pitfalls
could they improve absolutely , will they I doubt it
thank god SGC is ready to snap up the 100's of never using PSA again customers

So today, my 26 card 7 day order pops after a month and half {maybe 2} So if that's bad enough, many of which were beckett RCR 8/9; are now in PSA 6 holders. :rolleyes: :confused:

Thank you sir, may I have another............

Anytime I go to a shop that's one of the modern high overhead palaces I know I'm not getting good service or pricing. But yeah, times are changing and a lot of them are closing.

Umm... Yeah....
Comcast and Verizon and BOA are market leaders too, and routinely rate in the bottom 10 nationwide. Maybe with some effort and longer delays PSA can crack that list.
I've never seen SGC cards in Wal-Mart, but have seen PSA cards there..... So their holder is quite literally "something from Wal-Mart"

Does PSA dust their holders with meth or something? The level of denial is pretty high with their "users"

(Not currently a big fan of any of the three grading companies.)

With Vintage cards - I have never had a good experience trying tp cross BGS/BVG over to either PSA or SGC

The few bvg I've tried have come back trimmed/ sheet cut

Think that I just got lucky. Sent a 100 bulk.

Mailed Jan 16.
Logged in Feb 10.
Email with grades Mar 22.
Delivered Mar 26. (USPS prediction, it's already in town)

Wasn't expecting to see this package until May to be honest.

Sent a 2 day super express order in last week. Hope to have it back by Strongsville.

AGREED...you got lucky. Your sub is NOT the norm.

still waiting for mine to get logged
 

Sent 2/23
Received 2/26 (8:24 AM)

Its a month later and it is not logged in their system yet.

I can't use them anymore for all these reasons. I have registry sets I love but there's no way I'm sending out cards that are important to me which they can't even bother to acknowledge were received for weeks. Who does business like this? They run their business like it's a lemonade stand, not a public company. I'm frankly amazed that the directors and officers of the parent company don't step in and throw out whoever is in charge of PSA. I guess they are covering up their incompetence by being a leader in the field. But how would you like to be a shareholder and find out that they are missing out on a large amount of revenue because some putz in charge is too stupid to figure out how to hire a few more people?

Well stated.

Originally Posted by calvindog View Post
I can't use them anymore for all these reasons. I have registry sets I love but there's no way I'm sending out cards that are important to me which they can't even bother to acknowledge were received for weeks. Who does business like this? They run their business like it's a lemonade stand, not a public company. I'm frankly amazed that the directors and officers of the parent company don't step in and throw out whoever is in charge of PSA. I guess they are covering up their incompetence by being a leader in the field. But how would you like to be a shareholder and find out that they are missing out on a large amount of revenue because some putz in charge is too stupid to figure out how to hire a few more people?


Couldn't agree more.

With all the high-tech equipment and software available I can't believe someone has not started a grading company that can grade cards ( by using a laser etc for centering ), and it could be programmed to analyze size of card and review borders and corners etc. And you would get a written read out report with each card ( ie 54/46 centering, etc ). If a company came on the market like this I think it would blow the others away. Also the computer would not know who the owner of the card is , so it could be objective.

Sounds like a brilliant idea!

When this gets fired up, they would get 100% of my submissions.

The PSA Registry is the only reason anyone submits to them -- which is what drives their card values higher. I can't think of any other good reason to submit to them: the Registry and higher prices received on Registry-type cards. What else does PSA offer?

not a new idea/concept...I kinda recall someone on this board working on such a project. The problem is getting people to take their cards that are already graded and come to this new service. Whats the benefit to them?

Include a registry with said new company?

Rosemont sports show direct submission, logged into system within one week (3/18-3/23). I'm not sure if that's the same as "package received" ping on a mail submission but I presume not. My mailed crossover submission-still no update after five weeks elapsed from package received. Gonna get on the horn to try and group the shipment. Maybe will help with the crossover status.

SGC has one.

They were a bit late to the game, so most of the people into registry numbers were already working on PSA.
The SGC registry isn't as easy to use from what I hear. I'm on it, for a bit of fun, and adding stuff wasn't as easy as it could be. The reworking of it didn't help at all.

Anyone new has a hard road to get enough market share, especially in the registry stuff. And since that drives prices, it's even harder.

My neighbor submitted 10 cards at the Philly Show on 3/3 and received the cards yesterday!! Amazing!




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They are entering 10 day orders from 3/2 this week

Not the norm. Buy a lottery ticket now.

Oh I agree


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REGISTRY AND POP REPORT TWO BRILLIANT MARKETING TOOLS. They keyed in on two things that many collectors are obsessed about, competitiveness and money. Consistanly Imporperly grading cards also helps their revenue, they know people will PSA them back, Please Submit Again. How card a card on one submission be a 5, next month a 3, and the following a 7?

IMO these are the reasons PSA does not care. It's like people who buy awful looking cards in PSA Slabs just becuse they need the card. They care more about the grade, then the do the card. Until this ends, which looks like it never will because money is involed, things will remain the same over at Newport Beach.

My 10 day order which was received on 2/19 is in processing right now. However, I see they have now changed it to 30 business day order. I didn't think it could get worse but it did!

7 & 10 day
 

7 day order (15 items):
-Mailed to PSA: January 17
-PSA signed for: January 22
-Logged as received: February 3
-Email stating grades available: March 22

-6 of 15 grades mechanical errors (caught before shipped out)...still processing

They did say one of the items had to go to the research dept. so that added time, but I couldn't believe almost half mechanical errors on the flip.

10 day order (3 items):
-Mailed to PSA: February 4
-PSA signed for: February 7
-Logged as received: March 3
Still processing

To say they are busy and overwhelmed with submissions is an understatement.

They are still very slow to enter bulk
 

I have two bulk orders that have both been there over a month and niether one is entered as received. Good thing they are things I am not overly concerned with getting back anytime soon. I have noticed an improvement on getting higher service level orders processed.

That is ridiculous.

I agree 100%. It wouldn't kill them to offer future vouchers or discounts for those affected beyond a certain point.

They probably understand the flow to the point they aren't having graders sit on their hands or going home early because orders aren't getting entered. And I get that graders can only work so many hours and be able to focus well enough to do the job right. And from the inconsistencies we have all been seeing, maybe they are pushing them beyond an ideal point. Or maybe that job is so freaking boring, graders just get in a daze after an hour or two. I know I have to take breaks when I am going through a stack of cards I am listing on Ebay.

It just sounds as if they need more graders and quality ones. I wish we could tell what steps they have taken. But that would go back to your original thought of communicating with their customers, which isn't happening. The only communication is the notice that they extended the process time for most of their services.

That kind of management doesn't help the confidence of their investors, ergo their stock price either.

How can you tell? Just going by the new terms posted?