Mastro....who's got their winnings? Not gonna ask about consignment money :) [Archive]

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03-12-2009, 07:38 PM

Posted By: Dave F Just curious how many have already received their winnings from Mastro? Also, do/have they usually send an email alerting that your shipment has went out? And no, I wasn't going to bother asking if any consigners have received their money yet. <img src="/images/happy.gif" height="14" width="14" alt="happy.gif">

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03-12-2009, 07:43 PM

Posted By: MattI got no email, but my shipment came this afternoon. I paid with check and with their usual shipping times, I wasn't expecting anything till end of next week. kind regards, -Matt <a href="http://picasaweb.google.com/mwieder" rel="nofollow">My Trade/Sale Page</a>

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03-12-2009, 08:06 PM

Posted By: scott brockelmanJust like the email said it would. Yes, they have been sending emails of late, as have a few others that use UPS or Fedex

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03-12-2009, 08:09 PM

Posted By: leonbut my wife stepped out and missed it....so it will be delivered again tomorrow...

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03-12-2009, 08:09 PM

Posted By: Kenny ColeGot mine today. Not a problem

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03-12-2009, 08:12 PM

Posted By: jay woltMy batch arrived this morning safe & sound

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03-12-2009, 08:23 PM

Posted By: Robert KlevensDidn't get mine yet, hopefully tomorrow.

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03-12-2009, 08:26 PM

Posted By: BobUPS brought it today but I was at work <img src="/images/sad.gif" height="14" width="14" alt="sad.gif">

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03-12-2009, 08:26 PM

Posted By: JEROGot mine yesterday.

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03-12-2009, 08:44 PM

Posted By: Steve MurrayReceived mine March 5th. <img src="/images/happy.gif" height="14" width="14" alt="happy.gif">

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03-12-2009, 08:53 PM

Posted By: EricI received my package today as well.

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03-13-2009, 05:16 AM

Posted By: barrysloateI got my package yesterday, without the fancy tape. When you run out of tape that usually spells the end.

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03-13-2009, 05:36 AM

Posted By: john wondowskiGot mine yesterday! Not the usual high grade of packing cardboard; nor was there any pretty tape!

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03-13-2009, 07:03 AM

Posted By: peter ullmani didn't get mine yet...and no correspondence other than a mailed invoice.

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03-13-2009, 10:25 AM

Posted By: johngot mine yesterday

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03-13-2009, 10:31 AM

Posted By: MarkNo email or other notification, and no delivery yet.... hopefully tomorrow!

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03-13-2009, 10:41 AM

Posted By: Tom TimmermanI emailed yesterday asking for an update (and a little reassurance given everything that's going on). I received a reply which only gave me the shipping rules from the catalog. Personal check is considered cleared after 10 business days. Shipping will happen within 5 days after. That means that all of us who paid immediately by check can expect our packages the week of March 23. Those who claim they paid by check and already received theirs must be mistaken. Incidentally, I also called the new Legendary number before I received the email reply. A few hours later, Doug Allen called me and said it should probably arrive the middle of next week. So there you have it. If you paid by check, you can expect to receive your winnings, last week, today, next week, or the week of March 23. TT

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03-18-2009, 10:19 AM

Posted By: Dave F Still waiting here. <img src="/images/sad.gif" height="14" width="14" alt="sad.gif">

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03-18-2009, 10:26 AM

Posted By: Tom TimmermanThat's what I get for being a smart a$$

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03-18-2009, 10:37 AM

Posted By: peter ullmanME3!

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03-18-2009, 10:59 AM

Posted By: Jeff LichtmanI'm confused. You guys are waiting for your cards from the recent auction? Or consignment money from the December auction? Or consignment money from the February auction? And when you call Doug asking about the consignment money does he say "I don't know anything about Mastro owing you money--I work for Legendary Auctions now?"

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03-18-2009, 11:06 AM

Posted By: Anthony S.Incidentally, Mastro Auction is an an anagram for "Soon traumatic."

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03-18-2009, 11:21 AM

Posted By: peter ullmani'm waiting for my goods!

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03-18-2009, 11:25 AM

Posted By: Alan Uwaiting for my goods too

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03-18-2009, 11:46 AM

Posted By: Tom BoblittVery pleased with shipping & quality of goods............. Good luck with the new endeavor former Mastro guys................

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03-18-2009, 12:36 PM

Posted By: TomHappy to report I got my winnings in a timely manner. Also while it seems they were dragging their feet and ignoring all messages during the transition regarding consignment payments (I had mentioned in another thread that I had not received) as soon as the new venture was announced they provided great follow up and sent my check right out. Know this thread isn't about payments but to be fair I wanted to say they settled things up on this too. Tom

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03-18-2009, 01:01 PM

Posted By: MarkStill waiting for the goods... taking forever, it seems. I paid promptly by check, but you would think they would know/trust me after a decade of purchasing and consigning. I guess they have a 10 day hold policy, or something like that.

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03-18-2009, 01:16 PM

Posted By: Mark Tit does not make sense but i am sure you will get your package soon. I received mine last week only after 3 days of them cashing my check. I paid right away with a personal check and i have not won many items over the last few years. hang in there...

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03-19-2009, 01:51 AM

Posted By: David McDonaldSent payment to Mastro on March 10, cheque cleared March 17, received e-mail same day saying package on its way via FedEx. Appreciate the heads-up, can't complain. Sent Scott and Leon payment on March 12 (was waiting for my AIG bonus, thanks for your patience), cheque cleared March 17, package delivered March 18. Thanks for the Red Carpet treatment, guys! Edited to add that my Mastro winnings arrived today sans fancy packing tape but otherwise in good order and in good time. I appreciate that they didn't pull that "hold for 10 days after check clears" shtick like some of the other auction houses. Why they are taking forever with some of you and not with others is a mystery, seems almost random and I was just lucky I guess.

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03-19-2009, 07:40 AM

Posted By: Sandy SchwartzCheck cleared March 9th, now 10 days later, still waiting for delivery, or any sort of notification for that matter. That's called LEGENDARY service. Sandy Schwartz

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03-19-2009, 08:18 AM

Posted By: Robert KlevensMy check for $544.05 cleared on March 5th and I have received nothing.

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03-19-2009, 09:04 AM

Posted By: peter ullmanmy check cleared on the 9th of march...still no goods...maybe later today!

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03-19-2009, 02:06 PM

Posted By: MarkStill waiting here as well. No notification or status update of any kind, and it is making me nervous. You would think there could be just one person to answer the phones over there. Customer service is non-existent, and the "Legendary people" might want to reconsider this, given the fact that the old Mastro customers will also represent their new customer base.

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03-19-2009, 02:20 PM

Posted By: Dave F Yup, nothing today either...same for no email notices of shipment.

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03-19-2009, 04:09 PM

Posted By: Jerry Spillman The person that answered the phone at Mastro Auctions said that the delay in shipping the auction lots is because they are working with a "skeleton crew". She said shipping should be completed next week.

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03-19-2009, 04:34 PM

Posted By: MarkJerry: You got through to a live person? Maybe I am calling the wrong #... (630) 472-1200. It goes straight to voice mail, and then to a "General Mailbox" (whatever that is). The General Mailbox messages never seem to be returned, or even get listened to. If you called a different number than the one I listed above, could you please email me? I would love to know how to reach someone live at Mastro or Legendary (or whatever they are called at the moment). Thanks!

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03-19-2009, 05:40 PM

Posted By: Anonymousthey tried to charge me $75 to ship. told them that was crazy and ended up paying $25....I would be really pissed had I paid the money they originally wanted and they kept me waiting 2 plus weeks. my name is Joel

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03-19-2009, 05:46 PM

Posted By: leonThere can be no anonymous posting in this thread. Don't worry, in our next version of s/w I won't ever have to say this again. Oh, happy days!!

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03-20-2009, 12:45 PM

Posted By: Dave F I'm starting to think I can beat out everybody on how long my package takes.

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03-20-2009, 03:23 PM

Posted By: Robert KlevensStill nothing either for me.

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03-20-2009, 09:47 PM

Posted By: Jeff SchwarzWent to the Sun-Times Show in Chicago tonight and Legendary had a booth set up which was the same Mastro backdrop with a "Legendary" sticker over the "Mastro". The Legendary backdrop had all the old Mastro prices realized and photos. Anyway, they claim that everyone has been paid and all packages had been shipped from the Mastro auction. Wonder how they knew that? I have not won anything for a few years, but I hope you all get your winnings soon.

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03-20-2009, 10:18 PM

Posted By: joeI have bought an sold items through Mastro for several years. I have known Bill Mastro since the 1970's, always a stand up guy. Never any problems. I can't believe the piling on to this company. I am pretty sure most of you have had positive dealings with Mastro buying and consigning. I am certain everybody will receive their money and goods. Joe Maples Ty Cobb, Spikes flying!

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03-21-2009, 03:49 AM

Posted By: MarkJoe... That's the very reason that so many have posted to this thread with comments of disbelief. What was the undisputed premier auction house over the past decade has now reached the point where there isn't even a receptionist to answer their phones. The company who was unparalleled in terms of customer service can no longer return a phone call or provide a tracking number. It is almost unthinkable to see how far/fast the "empire" has fallen. To your point (as both a consignor and bidder) there was never a single problem in the past... only positives. That's why it is so startling that not a soul remains, who is available to speak with. Even a blanket voice-mail recording would be somewhat comforting. Needless to say, the goods are still in limbo, with no return phone call, notification or email. Hopefully Monday...

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03-21-2009, 10:14 AM

Posted By: Joel setting up at booths to get new consignments yet people from months ago are unpaid and no word from many of us on winnings from last month...no return emails, phone calls....just the basics of running a business we are talking about...very reasonable expectations. perhaps the former marketing/PR person from GAI is now at mastro/legendary?

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03-21-2009, 11:49 AM

Posted By: Tom*The person that answered the phone at Mastro Auctions said that the delay in shipping the auction lots is because they are working with a "skeleton crew".* If I had known they were working with a skeleton crew, I wouldn't have paid the obese buyer's premium and shipping charges. My $2500 check cleared my account on March 5. Doug told me on the phone that I would have my items the middle of this (last) week. I'm a business management professor. They fail. TT

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03-22-2009, 09:29 AM

Posted By: Glen VMine came Friday. I was a little slow paying by check, so didn't expect anything much earlier. I'm happy with Mastro and haven't had anything to complain about, but understand the frustration of others - hope everyone gets their packages soon. My only complaint is with UPS, which called Thursday to tell me they were delivering a package sometime between 8am and 9pm...

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03-22-2009, 10:00 AM

Posted By: MarkIt seems to me that some confusiona and delay should be expected. The people at Legendary Auctions must know that bidders and consignors would hold them responsible should Mastro fail to come through with the items and the money that is owed.

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03-22-2009, 01:38 PM

Posted By: Robert KlevensJust got a recorded call from UPS saying the Mastro package will be delivered tomorrow.

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03-23-2009, 11:19 AM

Posted By: Dave F Ok....well, no recorded phone call here and the wife said the UPS truck has already rolled by this morning without a stop. Starting to wish I could have paid with paypal. <img src="/images/sad.gif" height="14" width="14" alt="sad.gif">

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03-25-2009, 07:07 PM

Posted By: Dave F Finally arrived...whew. I don't know that i'll be bidding in the inaugural auction next go around under the new name. I don't know how comfortable I'll be with that...perhaps if it goes well maybe the next go around?

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03-25-2009, 07:35 PM

Posted By: MarkSame here... arrived today. Marked fragile and nicely packaged, thank goodness (the UPS guy dropped the box on the way to my porch.)

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03-26-2009, 08:04 AM

Posted By: TomAlso received mine today. Three boxes well packaged. I've never complained about their shipping before. I was just a little nervous when the company I sent a check to disappeared shortly after cashing my check. Glad it all worked out and I'm extremely pleased with the items I won. T

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03-26-2009, 08:11 AM

Posted By: Sandy SchwartzReceived mine yesterday as well ... need I say ... it was worth the wait!

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03-26-2009, 11:18 AM

Posted By: BobGlad things turned out well for you guys. I know you can all breathe a sigh of relief that the wait is over.

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03-26-2009, 11:41 AM

Posted By: MarkI think some of us (myself included) hit the panic button too soon. My item was beautifully packaged, and I would like to commend Mastro for the many years of fine (top notch) service they have provided. I can attribute many of my finest pieces to Mastro, and have acquired some wonderful items... thanks to them. They have been working under difficult conditions as of late, and I look forward to seeing the new company's offerings. Hopefully, Legendary Auctions will prosper, and will continue to offer the same high quality items and service that Mastro did over the past decade. Many thanks (and best of luck, moving forward) to Mark, Doug and the rest of the gang.

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03-26-2009, 11:42 AM

Posted By: Dave F Mark- I disagree with hitting the panic button too soon. WE all know there are consigners from past auctions still waiting on money. It has been weeks since this auction ended, and I never got a single line of communication from Mastro until this.

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03-26-2009, 07:38 PM

Posted By: MarkUnderstood... I was just trying to put things in proper perspective, as Mastro had served most of us very well over the past decade. I just wanted to acknowledge their many years of fine service, as opposed to the last few weeks, which were admittedly rough for many of us. After having a few conversations, I believe that the few people remaining at Mastro did the best they could under the circumstances. Much of the fear and panic here was due to rumor and innuendo, rather than based on fact. What I am trying to say is that my long-term memories of Mastro will be positive (this last little glitch not withstanding). Anyway, I am glad we both got our "stuff" and can breathe a sigh of relief.