card damaged on way to/at grading company?

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Posted By: <b>Matt</b><p>Does anyone have any experience with how to handle a situation where a card submitted raw was damaged either in transit or while at the grading company's location?

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Posted By: <b>Kevin Saucier</b><p>Yes, happened to me.<br /><br />Dropped a very clean but paper-thin card off at a show. Took it out and showed the PSA customer service reps and said "watch them mess this card up."<br /><br />Graded popped, PSA 3. Came back with a nice light crease from one corner to the middle of the card. I complained of course but was SOL.<br /><br />It now resides in a PSA 4 holder <img src="/images/wink.gif" height=14 width=14> <br><br>------------------------------<br /><br /><a href="http://www.AlteredCards.com" target="_new" rel="nofollow">www.AlteredCards.com</a> - in-depth education on advanced card doctoring techniques & detection with detailed examples<br /><br />

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Posted By: <b>Tony</b><p>I had a card damaged by SGC some years back, it wasn't a pre-war card it happen to be a Jeff Bagwell rookie that had been damaged during the encapulation process (already been graded, just being encased in holder). I have never seen the card or told what the grade was since it was being encased in the holder when it was damaged.

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Posted By: <b>Glenn</b><p>I opened a box of 1979 Topps wax packs several years ago and submitted to PSA the cards that I thought had a shot at a 9 or 10. Jim Palmer came back in a 6 with a new inch-long indentation in the front of the card. I never tried to get any money back; I just stopped getting my cards graded at that point.