Heritage Auctions [Archive] - Net54baseball.com Forums

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10-27-2007, 10:42 PM

Posted By: JayIt is really tough to figure out what is going on. Maybe we got spoiled with Mastro being so straight forward or maybe it just takes getting used to the system. No complaints though--they had some great material. I had a clock on the lot I was bidding on which counted down the 30 minutes.

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10-27-2007, 10:43 PM

Posted By: leonI don't have any other info besides bidding myself but the web says it's over if you aren't logged in....then if you log in the extended bidding shows going from 9-11 and the 30 minute rule after that, I believe...though am not positive. I was confused a few hours ago when a lot said it was closed and extended bidding was closed.....then I logged in and it gave the time left... maybe only for lots I had bid on?...

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10-27-2007, 10:44 PM

Posted By: Frank EvanovEverything seems to have ended at 11:30, but they cite a 30 minute rule?? Frank

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10-27-2007, 10:44 PM

Posted By: Charlie BarokasIT problems...They are working to fix the problem...should have an answer quickly

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10-27-2007, 10:45 PM

Posted By: Charlie BarokasEverybody goto bed the auction is over....Smiley face

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10-27-2007, 10:45 PM

Posted By: Jeff LichtmanI bid during the '30 minute rule' period and yet the clock never reset. Now it says that although I am the high bidder I could still be outbid in the live auction even though the item I am referring to is not in the live auction tomorrow. Heritage's systems and auctions are so ridiculously complicated you need the freaking Rosetta Stone to figure them out.

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10-27-2007, 10:51 PM

Posted By: Jeff LichtmanWith all respect, this auction is now a joke. No 30 minute rule ever kicked in and now it will be extended till whenever they decide to keep it going. For the zillion dollars of sales they generate each year you'd think they could have software that actually works when it needs to work.

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10-27-2007, 10:55 PM

Posted By: Charlie BarokasI have been told that any lot which received a bid in the extended time frame is now open....Don't shoot the messenger

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10-27-2007, 10:58 PM

Posted By: Jeff LichtmanCharlie, for obvious reasons -- what a joke. What if you were waiting for the 30 minute rule to kick in and it never did and no bids were placed during the extended period? Heritage just screwed a lot of consignors over.

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10-27-2007, 11:00 PM

Posted By: Charlie BarokasJeff, I totally agree. I just wanted to pass along the info....to give people a chance to finish off the auction. I am sure this will be talked about tomorrow. CB

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10-27-2007, 11:01 PM

Posted By: Jeff LichtmanI'd love to know the owner of one very expensive card that I was about to bid on...lol. To let him know what would have happened.

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10-27-2007, 11:05 PM

Posted By: Todd SchultzI guess I don't understand their bidding. I was outbid at $11K on a lot, so I bid $12,600 something as my max--the bids are supposedly in $1K increments. That made the high bid $12K. Then I thought I'd bump my own bid over $13K, so if the guy chasing me bid $13K he'd see that he was still topped, and maybe think he had to go to $14K. I bid $13,013 and confirmed it--it even gave me the total with BP. I didn't save this, and I don't think it shows you your own bidding history. Anyway, the winning bid was apparently $13K, and it said my $12,600 "secret max" was outbid. Didn't even acknowledge that I had bid over $13K. Now maybe the "winner" would have gone to $14K, but who knows. I'm frustrated.

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10-27-2007, 11:05 PM

Posted By: JayJeff--I don't understand the issue. What prevented you from bidding on any card? Todd--Can you make up your own bids? I thought you could only bid in the increments specified.

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10-27-2007, 11:09 PM

Posted By: Jeff LichtmanI had bid a few days ago on some cards...the regular bidding ended...the extended period ended..and the 30 minute rule was about to kick in -- and I planned on putting in additional bids during this period. Unfortunately, there never was a 30 minute rule and the auction ended at the end of the extended bidding because of the fact that the software malfunctioned and Heritage decided to just end any lot that did not have any bids during the 2 hour extended bidding period.

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10-27-2007, 11:12 PM

Posted By: JayJeff--I wasn't aware of that issue. The lot I was bidding on had bids during the extended period but none during the half hour followup. So, the computer glitch did not change what would have happened with that lot.

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10-27-2007, 11:13 PM

Posted By: JKI bid on a card that received no bids during the 2 hour extended bidding and it still had a 30 minute follow up period. Still no bids during that period. You did have to be logged in to see the extended bidding on the lots you were qualified for though. I do think their software and rules are screwy though - nearly impossible to understand.

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10-27-2007, 11:14 PM

Posted By: Todd SchultzThis is from their rules--note the last sentence: Bid increments determine the lowest amount you may bid on a particular lot. Normally, bids must be at least one bidding increment over the current bid. However, podium, fax, phone and mail bidders submit bids at various times without knowing the current bid and must be on-increment or at a half increment (called a cut bid). Any podium, fax, phone, or mail bids that do not conform to a full or half increment will be rounded up or down to the nearest full or half increment. However, for Internet bids, these increments only apply to the current bid. Internet bids greater than one increment over the current bid can be any whole dollar amount. It is possible under several circumstances for winning bids to be between increments, sometimes only $1 above the previous increment. Also, I would have "beat" the other guy to $13K in any event--yet my bid was not acknowledged (but my $12, 680 bid was) EDITED TO ADD--my $13K+ actaully was acknowledged and confirmed, then apparently "unacknowledged".

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10-27-2007, 11:14 PM

Posted By: Jeff LichtmanJosh, they did have the 30 minute extra period - and I bid during that period -- but the 30 minutes never started over.

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10-27-2007, 11:16 PM

Posted By: MVSNYCjeff- agreed... i won't name others, but there are several operations today that try too hard, they are contrived, thus creating a "confusing" & fussy experience... things should be simple and straight forward (like barry sloate's auctions)...there ya go Barry, finally a plug from me. <img src="/images/wink.gif" height=14 width=14>

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10-27-2007, 11:18 PM

Posted By: Bruce Dorskind The auction rule was more complex that Charlie Rangel's proposed new tax legislation. There were four lots that we had bid on in the extended period that closed out well below what we would have bid. It seems everytime we bid on the Sports King of Hubbell, there is a computer problem. Time to try a different strategy. Will be interested to see who won what and what price. Bruce Dorskind America's Toughest Want List

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10-27-2007, 11:18 PM

Posted By: Charlie BarokasJeff is correct. The clock was counting down to 1130CT instead of 11CT. The 30 min rule did not start on time and many of us were intending to bid once the 30 min rule began. Which it never did. The people I know at Heritage are first class. I am sure we will be hearing from them. CB

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10-27-2007, 11:19 PM

Posted By: JayTodd--That makes the system a lot more complicated than it needs to be. They should provide the increments and bidders should have to adhere to them. Charlie--I was high bid on a lot. At 11:00 CT the clock went on at 30 minutes and counted down to zero at which point the lot closed. There were no other bids during the 30 minute period. How else should this lot have run?

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10-27-2007, 11:21 PM

Posted By: Todd SchultzMaybe so--maybe I outcuted myself, and should have gone from $11K to $13K right away, but dammit, I followed their flippin rules, and look what it got me.

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10-27-2007, 11:21 PM

Posted By: AnthonyI had a few more bids left, but it closed before it seemed like it should have.

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10-27-2007, 11:33 PM

Posted By: Charlie BarokasJay, I got a phone call from Heritage acknowledging a computer problem with regard to the time clock. The clock should have counted down to 11CT followed by a 30 minute rule...This may have occured on some lots...however all the lots I was watching... the 30 minute rule never started. CB

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10-27-2007, 11:34 PM

Posted By: JKDont know what to say Jeff - very strange. My lot ended at 11CT and then a 30 minute period started. There were no bids (assuming there wasnt a computer f up that prevented others from bidding) during the 30 minutes and so as far as I know, my high bid was the winning bid. I guess I will be waiting to see since Ive rec'd no confirmation of that fact.

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10-27-2007, 11:39 PM

Posted By: JayCharlie--I never assumed that a clock would count down to 11:00 CT. Why would one need that--on every lot that has at least two bidders the 30 minute clock starts at 11:00CT and that is the only clock you need. The fact that the 30 minute clock did not reset for lots that had bids after 11:00 CT was a problem but that is the only problem I see and Heritage did their best to rectify that issue by reopening those lots. For those lots that had no bids during the period from 11:00 CT to 11:30 CT there was no reason to do anything. They had operated as they should have since there was never any reason to reset the clock. JK--If you were the high bidder at 11:00 CT and there were no bids between 11:00 CT and 11:30 CT you are the winner. I called Heritage and verified this.

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10-28-2007, 11:40 AM

Posted By: Jeff LichtmanJust in case anyone thought that last night's glitch in the Heritage auction was an anomaly, today's live internet auction was equally as ridiculous if one was bidding from behind a computer screen. Other than getting disconnected every few seconds, I put in a bid on an item, it was accepted and apparently won the auction; when I subsequently checked all of my bids on lots the winning bid on that item did not appear. For what it's worth, somehow Mastro and REA have figured out how to run big auctions online; maybe it's time for Heritage to ditch the hieroglyphics, the multiple simultaneous auctions all with different rules, and the software that sucks. Just a thought from a customer.

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10-28-2007, 12:09 PM

Posted By: Todd SchultzI feel your pain, among other other emotions. You'd think they could get their poop in a group for the kind of coin they're looking to pocket.

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10-28-2007, 12:31 PM

Posted By: Jeff LichtmanTodd, it's like selling a car for 100K with all the bells and whistles; except when you put the key in and turn, the car won't start. How can an auction of this size fail on so many levels? And why would anyone consign with them knowing how many bids were surely lost?

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10-28-2007, 01:03 PM

Posted By: Richard MassonBut they have a really nice building...

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10-28-2007, 01:13 PM

Posted By: Duncan HarveyI was bidding on the a lot and was outbid at 12k at 11:26, I went and calculated the cost per item at the new bid and went to bid and it was closed at 11:30 , I ended up going to bed after 20 minutes or so and never bid again. I am sure I was not the only one , too bad for the sellers , too bad for the buyers that wanted to bid and congrats to everyone who got a great deal!

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10-28-2007, 01:41 PM

Posted By: Jeff LichtmanTrue, Richard, a very shiny building. But if they'd have a few extra floors if they could only get their auctions right...

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10-28-2007, 02:01 PM

Posted By: Trevor HockingOk Richard that was very funny!!!! <img src="/images/happy.gif" height=14 width=14>

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10-28-2007, 08:26 PM

Posted By: chrisHi, I went to their website and my invoice is up but only two items are listed and I won four items...anyone else having issues? chris

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10-30-2007, 12:57 PM

Posted By: Jeff LichtmanChris from Heritage just called and listened to me whine for a few minutes about the weekend debacle. I thought it was a nice touch to actually reach out for some feedback. At least we know they care about their clients' needs.