View Full Version : Current data migration/website switch over at SGC...
luciobar1980
08-16-2018, 08:23 PM
Hey guys, I've brought this up in other threads but thought it was worthy of attention and surprised no one else has brought it up.
I submitted 4 cards and they were received last Wednesday. Usually by now I would have received the email which tells you it's been put into their system, invoice #, etc. However I have not received an email. So I called SGC yesterday and spoke to a nice gentleman who explained that they are currently transitioning to their new website/database so I may not receive an email. Has anyone else submitted recently and did you receive an email? I THINK I was led to believe my cards may be graded and shipped to my doorstep without any sort of update along the way. Perhaps when they are shipped to me I'll get an email? I'm not really sure and it is slightly worrisome.
Anyone else in this situation?
luciobar1980
08-17-2018, 08:40 AM
How is no one else talking about/concerned about this!?!
:confused:
Aquarian Sports Cards
08-17-2018, 08:44 AM
Unfortunately this has happened to me several times. While it is inconvenient, ultimately I still receive my cards back in a timely fashion.
rainier2004
08-17-2018, 09:32 AM
Because SGC sucks.
I have backed SGC for years b/c I thought they were the most consistent graders of old cards, but not anymore. Their customer service is HORRIBLE, an absolute joke. They have no business model and just continue to destroy their brand over and over again. Now, I think they've lost their ability to grade as well. SGC SUCKS!
S Suckow
Peter_Spaeth
08-17-2018, 11:15 AM
I emailed Matthew yesterday because a card I sent for a 2 day review had not been logged in yet and just wanted to make sure it was there. I heard back from him literally within minutes. They're just transitioning computer systems or something, doesn't seem like a big deal. If you get your cards in a reasonably timely fashion who cares if you get an email or not?
luciobar1980
08-17-2018, 11:22 AM
It's not really a big deal, I do trust that I will get the cards. But literally not having any update doesn't exactly put me at ease either. They were picked up from the post office so of course my mind goes to "what if someone else picked them up", etc etc. Just them telling me YES WE HAVE YOUR BOX RIGHT HERE would put me at ease.
I sent my cards in about 1-2 weeks ago and it was logged in pretty promptly.
Peter_Spaeth
08-17-2018, 11:28 AM
It's not really a big deal, I do trust that I will get the cards. But literally not having any update doesn't exactly put me at ease either. They were picked up from the post office so of course my mind goes to "what if someone else picked them up", etc etc. Just them telling me YES WE HAVE YOUR BOX RIGHT HERE would put me at ease.
I think you are worrying unnecessarily. I am sure the Post Office has procedures in place to make sure that doesn't happen.
luciobar1980
08-20-2018, 08:50 AM
Bump.
Anone recently received cards from SGC without any notice whatsoever? Again, surprised I’m the only one who I’ve seen mention this.
Peter, I’m not losing sleep over this and I’m sure I will get my cards, but it’s not exactly how I would prefer a submission to be handled either. I only hope i at least get a tracking number when they ship my cards.
Bump.
Anone recently received cards from SGC without any notice whatsoever? Again, surprised I’m the only one who I’ve seen mention this.
Peter, I’m not losing sleep over this and I’m sure I will get my cards, but it’s not exactly how I would prefer a submission to be handled either. I only hope i at least get a tracking number when they ship my cards.
I haven't received my cards yet, but my submission from the national hasn't yet been catalogued to SGC. In the past, it had at least been entered by now
swarmee
08-20-2018, 04:10 PM
https://www.blowoutforums.com/showthread.php?t=1230794
Seems most people don't care, but here are the thoughts from one guy on Blowout.
luciobar1980
08-20-2018, 04:33 PM
Thanks. Again, surprised no one else seems concerned. My submission was modest by most standards.
Pick up the phone and call them. Posting here will not answer your questions on your order status.
Peter_Spaeth
08-20-2018, 05:27 PM
Bump.
Anone recently received cards from SGC without any notice whatsoever? Again, surprised I’m the only one who I’ve seen mention this.
Peter, I’m not losing sleep over this and I’m sure I will get my cards, but it’s not exactly how I would prefer a submission to be handled either. I only hope i at least get a tracking number when they ship my cards.
Transition period for them as everyone knows. Be proactive. I just emailed Matt as he had told me last week my order would be ready today, and he wrote right back with the tracking number. This really isn't difficult, and I'm not a major submitter so I am not getting any special attention I assure you.
luciobar1980
08-21-2018, 09:39 AM
I called them last week, they weren't able to look up my order. I called them today and they said they are still unable to look it up but that I will get my cards on a one-weekish delay. That's all I get Peter.
Peter_Spaeth
08-21-2018, 09:43 AM
I called them last week, they weren't able to look up my order. I called them today and they said they are still unable to look it up but that I will get my cards on a one-weekish delay. That's all I get Peter.
Not much you can do then except wait and have faith I guess.
Lorewalker
08-21-2018, 09:58 AM
I called them last week, they weren't able to look up my order. I called them today and they said they are still unable to look it up but that I will get my cards on a one-weekish delay. That's all I get Peter.
It may have been better if SGC had been more transparent publicly about their growing pains however slight delays should be something we are all used to when submitting cards. BVG is running a year behind and people have been complaining about delays at PSA for years. Hopefully it will have been worth the wait for you. SGC is a great company.
Peter_Spaeth
08-21-2018, 10:09 AM
A year behind? Seriously? Ouch.
swarmee
08-21-2018, 10:19 AM
A year behind? Seriously? Ouch.
Read this one throughout.
https://www.blowoutforums.com/showthread.php?t=1155093
Lorewalker
08-21-2018, 10:29 AM
A year behind? Seriously? Ouch.
Their economy submissions are backed up 1 full year. Not sure about the faster service levels.
Peter_Spaeth
08-21-2018, 10:32 AM
Read this one throughout.
https://www.blowoutforums.com/showthread.php?t=1155093
Skimmed it. OMG. Guy posted in mid June that he had just received his order from the 2017 National. Another guy recently got his order after 349 days. And he said the grades were an abomination. This must be the worst-run business in America.
BengoughingForAwhile
08-21-2018, 10:35 AM
It may have been better if SGC had been more transparent publicly about their growing pains however slight delays should be something we are all used to when submitting cards. BVG is running a year behind and people have been complaining about delays at PSA for years. Hopefully it will have been worth the wait for you. SGC is a great company.
Look on the bright side of the 1 year turnaround. You can send modern cards in and they come back vintage. :)
luciobar1980
08-21-2018, 11:25 AM
It may have been better if SGC had been more transparent publicly about their growing pains however slight delays should be something we are all used to when submitting cards. BVG is running a year behind and people have been complaining about delays at PSA for years. Hopefully it will have been worth the wait for you. SGC is a great company.
Yes, this. They could have made a pop-up or something on the website that stated their current situation and warned about delays and that no confirmation email would be sent out, etc. I've basically had to figure this out on my own.
RedsFan1941
08-21-2018, 11:30 AM
i remember the episode of The Office when Michael started his own paper company. as it continued to lose money, an analyst told him that the quicker he sold more paper, the sooner he would be out of business. the prices he was charging for his product couldn’t support his business. i know PSA and SGC recently have increased prices, but I wonder if the grading companies have reached a point they never envisioned: their product is TOO much in demand, and they can’t keep up if they stay within the operating budgets they’ve set up.
Al C.risafulli
08-21-2018, 12:02 PM
Look on the bright side of the 1 year turnaround. You can send modern cards in and they come back vintage.
I'm copying and pasting this just to help give everyone an appreciation of how hilarious a statement this is.
-Al
ValKehl
08-21-2018, 08:38 PM
Skimmed it. OMG. Guy posted in mid June that he had just received his order from the 2017 National. Another guy recently got his order after 349 days. And he said the grades were an abomination. This must be the worst-run business in America.
Peter, would you say that SGC is a close second, especially after their debacle at the National?
Peter_Spaeth
08-21-2018, 08:43 PM
Are you referring to the ticket that was discussed on blowout in the link above?
ValKehl
08-21-2018, 09:12 PM
Are you referring to the ticket that was discussed on blowout in the link above?
Peter, I am referring to SGC's debacle with regard to on-site grading at the National. It will be interesting to see if SGC can successfully accomplish all of the various changes it is currently making to its processes.
Peter_Spaeth
08-21-2018, 09:22 PM
Peter, I am referring to SGC's debacle with regard to on-site grading at the National. It will be interesting to see if SGC can successfully accomplish all of the various changes it is currently making to its processes.
I am not really aware of what happened at the National.
LuckyLarry
08-23-2018, 05:13 AM
new info posted on SGC home page:
Please Note: We are moving to our new website at www.gosgc.com. You can use your current SGC username and password to log into your account there. Please do not be alarmed if you don't immediately see your pending submissions on the new website. We are currently transitioning all data to the new platform, and your submission details should be updated shortly. Additionally, we are running at a slight delay in turnaround time due to higher than average submission volume. Please feel free to email Collector Support at support@gosgc.com with any additional questions. Thank you!
LuckyLarry
08-23-2018, 05:21 AM
I've been following this thread as I submitted three cards in Cleveland during the National. I just went to the new website address, and my submission has been logged in as received :)
Larry
Republicaninmass
08-23-2018, 05:28 AM
I've been following this thread as I submitted three cards in Cleveland during the National. I just went to the new website address, and my submission has been logged in as received :)
Larry
You mean the sky is not falling phew!
I will mention in white plains on friday
Psa line swamped
Beckett line busy, but literally ONE guy working the front end
Sgc card guys plane was late, so auto guys running the ship. I saw one person drop something off, but they were working
I've been following this thread as I submitted three cards in Cleveland during the National. I just went to the new website address, and my submission has been logged in as received :)
Larry
Same, as well as my submission from White Plains. However, my autograph submission isn't there...
luciobar1980
08-24-2018, 03:14 PM
For those who might care, my cards were received 8/8, still no word and not logged on www.gosgc.com
felada
08-24-2018, 05:15 PM
The office will be open Monday. All them the
LuckyLarry
08-25-2018, 09:57 AM
I submitted three cards to SGC on the last day of National (Sunday 8/5) under the 20 day show special. My cards just arrived here at my home on Saturday 8/25 (fifteen business days). The new website indicated the cards were "on the way back" but like others have said, provided no tracking number nor did I received an email message giving me a tracking number. But it sounds like we will get tracking numbers once everything is moved over to the new website.
Larry
I submitted three cards to SGC on the last day of National (Sunday 8/5) under the 20 day show special. My cards just arrived here at my home on Saturday 8/25 (fifteen business days). The new website indicated the cards were "on the way back" but like others have said, provided no tracking number nor did I received an email message giving me a tracking number. But it sounds like we will get tracking numbers once everything is moved over to the new website.
Larry
Gives me hope that my cards will be with me soon. Shipped yesterday
Republicaninmass
08-25-2018, 12:31 PM
New mobile site is a bit buggy. I cant accept terms, and a few other things are tough to navigate. Would someone post a screen shot of what your profile is supposed to look like? Mine has 3 blocks, received, graded, and on their way back, but none highlighted. Thyley just look dark
New mobile site is a bit buggy. I cant accept terms, and a few other things are tough to navigate. Would someone post a screen shot of what your profile is supposed to look like? Mine has 3 blocks, received, graded, and on their way back, but none highlighted. Thyley just look dark
That could mean that none of those processes have taken place yet. Mine were like that until yesterday until they were graded and on their way back
Republicaninmass
08-25-2018, 04:59 PM
Mine were subbed in white plains as well so I was hoping.....
Sent from my SM-N950U using Tapatalk
Mine were subbed in white plains as well so I was hoping.....
Sent from my SM-N950U using Tapatalk
My subs from White Plains are in, but haven't been logged or anything like that. I suppose we are in the same boat
Peter_Spaeth
08-25-2018, 07:03 PM
I just tried to start a submission (mostly oddball NS I would have to enter myself) and it's a no go. Either it won't save the card at all, or it saves multiple iterations of it, or it insists on changing the date to something way off. I guess they still need to work out the glitches. I think they should have kept the old site submission form open in the meantime.
luciobar1980
08-29-2018, 06:51 PM
Just checking in... have other people's submissions showed up on the new site? Mine haven't. Cards were received 8/8.
Republicaninmass
08-29-2018, 06:53 PM
My subs from White Plains are in, but haven't been logged or anything like that. I suppose we are in the same boat
White plains subs show 8/23 but nothing updated
Lorewalker
08-29-2018, 06:58 PM
Yikes...Beckett is a year behind and SGC is MIA. Looks like we are all stuck with PSA.
Peter_Spaeth
08-29-2018, 07:03 PM
Just checking in... have other people's submissions showed up on the new site? Mine haven't. Cards were received 8/8.
I had an order that was received on 7-25 right before the changeover. It was logged in on the old site as received the same day, and just a few days ago on 8-23 got logged in again (with the cards listed this time) on the new site. Not showing as graded though. I am hopeful it will be graded soon and that the 20 days won't now run from the new log in date, but what will be will be.
Received my SGC grades 20 day service submitted at Cleveland yesterday, a few days within 20 business day window. Very happy about that!
AGuinness
08-30-2018, 01:46 PM
I sent in a card to be reholdered, mailed it 8/14, picked up from USPS on 8/20 and it showed up on the new site 8/28.
luciobar1980
08-30-2018, 03:01 PM
Ok, see, this is starting to annoy me. They got my cards 8/8 and still nothing on the new site.
I sent in a card to be reholdered, mailed it 8/14, picked up from USPS on 8/20 and it showed up on the new site 8/28.
Peter_Spaeth
08-30-2018, 04:43 PM
Ok, see, this is starting to annoy me. They got my cards 8/8 and still nothing on the new site.
They definitely seem to be in a bit of disarray, judging by a couple of posts here and my own sub. Hopefully they get back to normal soon.
AGuinness
08-31-2018, 04:48 PM
I sent in a card to be reholdered, mailed it 8/14, picked up from USPS on 8/20 and it showed up on the new site 8/28.
UPDATE: My reholdered card arrive today, very happy! Online profile still doesn't note it was sent back, and I never received an email verifying receipt, reholdering or return in the mail (I also emailed to try and confirm receipt by SGC and din't get a response). But it was about as long as I could have expected and I'm thrilled to have it back in my hands.
On first blush, the new holder is great. I don't think the number of the grade is too big at all and I think the new design aspects are an improvement. Well done by SGC, I think.
UPDATE: My reholdered card arrive today, very happy! Online profile still doesn't note it was sent back, and I never received an email verifying receipt, reholdering or return in the mail (I also emailed to try and confirm receipt by SGC and din't get a response). But it was about as long as I could have expected and I'm thrilled to have it back in my hands.
On first blush, the new holder is great. I don't think the number of the grade is too big at all and I think the new design aspects are an improvement. Well done by SGC, I think.
Beautiful card
luciobar1980
09-04-2018, 05:26 PM
Can anyone else chime with their updates? THey got my cards 8/8, still nothing in the system/notifications.
Republicaninmass
09-04-2018, 06:07 PM
I think the national cards are being shipped back now per another thread. No update on my white plains sub, but not worried
luciobar1980
09-06-2018, 03:41 PM
So if anybody cares, SGC site now says my cards have been graded and shipped, but no grades show anywhere, nor did I get any email or tracking number.
So if anybody cares, SGC site now says my cards have been graded and shipped, but no grades show anywhere, nor did I get any email or tracking number.
Yeah, I reported that too. It'll be a surprise to you what the grades are. Part of their growing pains. The long-term goal is to have an actual scan of the card accessible when customers are told their cards have been graded.
cammb
09-08-2018, 07:54 PM
They received my submission on 8/13 and the new site says nothing to report
Republicaninmass
09-09-2018, 07:00 AM
So if anybody cares, SGC site now says my cards have been graded and shipped, but no grades show anywhere, nor did I get any email or tracking number.
Apparently they are back, per the other thread. Mine were dropped in person at white plains, no updates on the new site yet
Big Six
09-09-2018, 07:23 AM
I dropped mine on Saturday at WP....called Monday and they still weren’t logged, but then saw them on new site Tuesday. Told to expect around 17th...
Sent from my iPad using Tapatalk
They just made a really nice quality of life update on the website when it comes to order tracking. We can now, as on the old site, see grades of cards, cert numbers. The formatting of the mobile site has also greatly improved.
Eddiez
09-14-2018, 09:26 AM
I got cards back from SGC last week and never got any type of notice