Would You Leave A Negative?

[ibuysportsephemera]

I won 2 items last night from the same seller on eBay. He had about 6 or 8 auctions going for NY Mets BP Jerseys and he states that he will combine shipping. I go a little harder for a few because of the combined shipping. I win 2 of the jerseys and definitely pumped up the prices for him on the others. I pay this morning and here is the exact response from the seller:

Hey Jeff,
I ran into an issue. It seems i listed the Ramirez jersey twice and didn't realize it till now. I already shipped it to the other person. I didn't realize that i had screwed up until just now when you paid the invoice and i was going to pack it for you. I'm really sorry about this..i will send you a refund for it and ship the other jersey. I hope you'll understand.

He refunds just the cost of the jersey with no shipping, so I reply:

Actually Darren, I am not really happy. I understand that mistakes happen, however you didn't even refund the overage in shipping that you charged me (the original shipping was $8.50 and you charged me $10.50). I was trying to buy multiple items from you to save on the shipping costs. I drove up the prices on a number of these for you. If you don't have any other Mets Jersey's to offer then I think that you should at least refund all of the shipping charges ($10.95) to me.

He then refunds me the $2 and this is his response to my email:


Jeff, I'm sorry i will send you the additional $2.00 that you were charged for the second jersey..i should have done that in the first place and over looked it..

I have been on eBay since 1997 as mostly a seller, but I am a buyer once in a while. I know that if I had screwed up I would have gladly eaten the shipping cost as requested instead of risking 2 negatives. Between 2 eBay accounts I have almost 5,000 feedbacks with no negatives or neutrals. I have left a handful of negatives at most and almost all for Non Paying Bidders.

There is just something about this transaction that is bugging me....would you leave a negative for one or both transactions? He has 19,700 feedbacks with 3 negatives and 3 neutrals in the last 12 months so my negatives would merely be symbolic. Thanks for you input.


Jeff

[Jim65]

I win 2 items last night from the same seller on eBay. He had about 6 or 8 auctions going for NY Mets BP Jerseys and he states that he will combine shipping. I go a little harder for a few because of the combined shipping. I win 2 of the jerseys and definitely pumped up the prices for him on the others. I pay this morning and here is the exact response from the seller:

Hey Jeff,
I ran into an issue. It seems i listed the Ramirez jersey twice and didn't realize it till now. I already shipped it to the other person. I didn't realize that i had screwed up until just now when you paid the invoice and i was going to pack it for you. I'm really sorry about this..i will send you a refund for it and ship the other jersey. I hope you'll understand.

He refunds the just the cost of the jersey with no shipping, so I reply:

Actually Darren, I am not really happy. I understand that mistakes happen, however you didn't even refund the overage in shipping that you charged me (the original shipping was $8.50 and you charged me $10.50). I was trying to buy multiple items from you to save on the shipping costs. I drove up the prices on a number of these for you. If you don't have any other Mets Jersey's to offer then I think that you should at least refund all of the shipping charges ($10.95) to me.

He then refunds me the $2 and this is his response to my email:


Jeff, I'm sorry i will send you the additional $2.00 that you were charged for the second jersey..i should have done that in the first place and over looked it..

I have been on eBay since 1997 as mostly a seller, but I am a buyer once in a while. I know that if I had screwed up I would have gladly eaten the shipping cost as requested instead of risking 2 negatives. Between 2 eBay accounts I have almost 5,000 feedbacks with no negatives or neutrals. I have left a handful of negatives at most and almost all for Non Paying Bidders.

There is just something about this transaction that is bugging me....would you leave a negative for one or both transactions? He has 19,700 feedbacks with 3 negatives and 3 neutrals in the last 12 months so my negatives would merely be symbolic. Thanks for you input.


Jeff

I wouldn't but then I would have refunded all the shipping since you did mention that.

[Ed_Hutchinson]

I think I would probably leave a positive for the one transaction and maybe a neutral on the other, and just make sure not to bid on his stuff again.

Ed

[bnorth]

You could just completely forget about eBay feedback and release all the extra stress it is causing you.

I will leave feedback for people with a rating under 100 because really low feedback actually does matter. Over that who cares, it is more of an annoyance than anything.

Just my weird honest perspective.:)

[Hxcmilkshake]

You could just completely forget about eBay feedback and release all the extra stress it is causing you.

I will leave feedback for people with a rating under 100 because really low feedback actually does matter. Over that who cares, it is more of an annoyance than anything.

Just my weird honest perspective.:)That does make sense in a wierd kinda way.

Go to your happy place OP, and forget all about it

Sent from my SM-G935P using Tapatalk

[Aquarian Sports Cards]

Good customer service doesn't mean never making mistakes, it means making good on your mistakes. I feel he came up short. That being said I'd probably just skip the feedback. I save negative for guys who are actively screwing me, and I'm not positive that's the case here.

[RedsFan1941]

doesn't warrant a negative in my opinion

[munsonman]

No negative- mistakes happen and he sounded sincere.

[Buythatcard]

He doesn't deserve a negative. Mistakes happen and he did apologize.

I just heard from a buyer this morning that I sent him the wrong card. I told him to return the card and I would then send him the correct one. I also mentioned that I would send him $15 for the trouble I put him thru. I am hoping that the buyer can see that it was an accident and I am trying to make it up to him by offering him a refund.

By offering a small credit, I feel that the seller in the OP's case is trying to make amends.

[Leon]

I wouldn't but then I would have refunded all the shipping since you did mention that.

Yeah, when I mess up I do go overboard in the other person's favor. I wouldn't negative him for it though. It's not that egregious.

[markf31]

Absolutely not.

I think that sellers who go above and beyond when they make a mistake is great, and they should be applauded. But a seller who admits to a mistake and makes the buyer whole again should not be penalized for that.

This seller initiated and apologized for their mistake and made you whole on the extra shipping charges, and from the looks of it did all of this quite quickly without hesitation. I do not believe a seller should be expected to go above and beyond making the buyer whole again when the seller makes a mistake, and to go beyond that and even contemplate punishing the seller for not doing so is just stupid IMO.

[ibuysportsephemera]

Thanks for the input guys....I appreciate the responses. I have definitely decided that I will not leave a negative because I do believe it was an honest mistake (I checked his completed sales). That being said, I am leaning towards a Neutral. He did make a mistake, but it was at my expense. I did tell him that I was unhappy and he didn't respond or offer anything for my troubles. The way that I conduct my business is that the customer is (almost always) right. I bend over backwards if I make a mistake to make sure that the buyer is as happy as I can make them (free shipping, full refund, etc.). On the purchase of the 2 jerseys my per item average would have been around $25. Because of his mistake, my cost on the single jersey is almost $30. In addition, the jersey that he sold to someone else is the one that I wanted more. The lack of good customer service irritates me, so I am still unhappy about the whole situation.


Jeff

[Jason]

My decision would hinge on this, was the Jersey you purchased that was double listing the first or second to close?

[ibuysportsephemera]

My decision would hinge on this, was the Jersey you purchased that was double listing the first or second to close?

Mine was the first to close, but the other buyer must have paid before me. I had to wait to receive the combined invoice before paying (the auctions ended at 10 PM ish and paid the next day around lunchtime).

Jeff

[hcv123]

I think the alternative if you are not happy adding the cost of shipping a single jersey to the price of that jersey is to just say you want to cancel the other transaction and buy nothing, not expect that he is going to refund what amounts to almost half of what you bought. I understand your perspective - I think the seller is trying to do/offer what he thinks is right/reasonable. If that doesn't work for you, I think the option more fair to you both is to just cancel both transactions.

[pokerplyr80]

I think the alternative if you are not happy adding the cost of shipping a single jersey to the price of that jersey is to just say you want to cancel the other transaction and buy nothing, not expect that he is going to refund what amounts to almost half of what you bought. I understand your perspective - I think the seller is trying to do/offer what he thinks is right/reasonable. If that doesn't work for you, I think the option more fair to you both is to just cancel both transactions.

I agree, either you want the 1 jersey at the price you won it for with the shipping charge, or you don't. Either way, tell the seller what you want. Since it was his mistake he should accommodate you in some way. If he refuses, that is when negative feedback would be appropriate.

[ibuysportsephemera]

I agree, either you want the 1 jersey at the price you won it for with the shipping charge, or you don't. Either way, tell the seller what you want. Since it was his mistake he should accommodate you in some way. If he refuses, that is when negative feedback would be appropriate.

I did tell him what I wanted....see the actual correspondence. I wanted a refund on the shipping and he ignored me. I already paid for the jersey and it has been shipped.

I was hoping to be treated the way I would have treated my customers under the same scenario. Wishful thinking.

Jeff

[ibuysportsephemera]

I think the alternative if you are not happy adding the cost of shipping a single jersey to the price of that jersey is to just say you want to cancel the other transaction and buy nothing, not expect that he is going to refund what amounts to almost half of what you bought. I understand your perspective - I think the seller is trying to do/offer what he thinks is right/reasonable. If that doesn't work for you, I think the option more fair to you both is to just cancel both transactions.

I would have been happy with winning the 1 jersey had I been outbid on the other auctions. I always consider the cost of shipping as part of the purchase price. I tried for more than 1 jersey so as to save on shipping and in the process helped him realize greater prices on multiple items. You would think by that alone he would have been appreciative.

The bottom line on this whole thing is that it sucks to be the successful bidder on 2 items (which was my game plan), be issued a combined invoice, pay immediately and then be told that the seller screwed up and shipped my item to someone else.


Jeff

[pokerplyr80]

I did tell him what I wanted....see the actual correspondence. I wanted a refund on the shipping and he ignored me. I already paid for the jersey and it has been shipped.

I was hoping to be treated the way I would have treated my customers under the same scenario. Wishful thinking.

Jeff

The time to negotiate something better on the shipping because of the inconvenience of his mistake has passed. If it was that big of a deal I suspect you would have mentioned your issue again before paying. It's an unfortunate situation, but a pretty minor inconvenience in my opinion. I would just enjoy the one Jersey you're getting and not leave feadback for this transaction.

[CobbSpikedMe]

I've only ever left negative feedback once when a seller actually bent a collectible I won to fit it in the box they shipped it in. I was a bit shocked and pissed so I left negative. Haven't done it again since.

I don't think this is a negative type situation since the seller did try to make it right by refunding you and apologizing for the mistake.

[markf31]

I would have been happy with winning the 1 jersey had I been outbid on the other auctions. I always consider the cost of shipping as part of the purchase price. I tried for more than 1 jersey so as to save on shipping and in the process helped him realize greater prices on multiple items. You would think by that alone he would have been appreciative.

The bottom line on this whole thing is that it sucks to be the successful bidder on 2 items (which was my game plan), be issued a combined invoice, pay immediately and then be told that the seller screwed up and shipped my item to someone else.


Jeff

You're right, it does suck to have won an auction and paid, only then to have found out that because of a mistake by the seller you dont get the item you won.

You keep bringing up the fact that your bidding on other items you didnt win, helped the seller realize greater prices on multiple items and because of that he should have done more to compensate you for his mistake and your disappointment.

Looking at the handful of Mets jerseys he had ending that night, maybe you helped his realized prices by a couple bucks, but I wouldnt think it was more than that. Would a refund of an extra $3 have helped ease your disappointment and have satisfied you?

[ibuysportsephemera]

You're right, it does suck to have won an auction and paid, only then to have found out that because of a mistake by the seller you dont get the item you won.

You keep bringing up the fact that your bidding on other items you didnt win, helped the seller realize greater prices on multiple items and because of that he should have done more to compensate you for his mistake and your disappointment.

Looking at the handful of Mets jerseys he had ending that night, maybe you helped his realized prices by a couple bucks, but I wouldnt think it was more than that. Would a refund of an extra $3 have helped ease your disappointment and have satisfied you?


Mark...good question...if you knew me, you would know that it is not at all about the money. As I have said earlier in the thread, I was hoping to be treated the way I would have treated my customer in the same scenario. It annoyed me that he initially forgot to refund the extra $2 and then he totally ignored my statement that I was not happy. That is what this is really about, bad customer service...not a few dollars.


Jeff

[Eric72]

I think the alternative if you are not happy adding the cost of shipping a single jersey to the price of that jersey is to just say you want to cancel the other transaction and buy nothing, not expect that he is going to refund what amounts to almost half of what you bought. I understand your perspective - I think the seller is trying to do/offer what he thinks is right/reasonable. If that doesn't work for you, I think the option more fair to you both is to just cancel both transactions.

I agree with this.

[Tabe]

Mark...good question...if you knew me, you would know that it is not at all about the money. As I have said earlier in the thread, I was hoping to be treated the way I would have treated my customer in the same scenario. It annoyed me that he initially forgot to refund the extra $2 and then he totally ignored my statement that I was not happy. That is what this is really about, bad customer service...not a few dollars.


Jeff

These are $20 jerseys. You didn't really drive up the price. I think you should accept he made a mistake, take the refund issued, and move on. No negative is warranted.