whiteymet
04-07-2015, 07:16 PM
Had my first run in with ebay regarding their Buyer Protection Plan/ Money Back Guarantee. What a waste!!!!!
I emailed the seller with a SPECIFIC question regarding his items. He assured me what I was asking about the items was indeed true. He had a no return policy.
I know some of you here will tell me it's my fault for bidding on an item from a seller who does not accept returns, but my current "argument" is with ebay
I received the items and of course none of what he replied about my question were true. I did notify the seller of this and emailed him directly asking him if he would accept my return. No Reply.
I opened an official case through ebay asking for a return he declined. It took me forever to find a phone number for ebay customer service. (Never could find it on their site).
Today, I finally got to the right department, explained the situation, the ebay rep. read through my ebay questions and saw that I indeed asked about the items before bidding and told him what I received was not what I had been told. He wrote up a report to submit to whomever.
This evening I received the following:
eBay Customer Support has reviewed the case and made a final decision. We've considered the case carefully and decided not to issue you a refund. We're sorry this didn't work out.
Decision:
This case has been decided in the seller's favor.
Comments:
We've determined that the seller has described the item accurately. Unfortunately, eBay Buyer Protection only covers items received if there was something wrong with them.
So it appears asking questions before buying is no help should the seller not be forthcoming with the true information about their item.
I guess ebay is saying it is OK with someone listing a card saying "BABE RUTH BASEBALL CARD". Then if I write to ask if it is an original or a reprint and the seller tells me it is an original, but once I get it, find it is a reprint, ebay won't help me because the seller described the item accurately!!!!
BROTHER!!
I emailed the seller with a SPECIFIC question regarding his items. He assured me what I was asking about the items was indeed true. He had a no return policy.
I know some of you here will tell me it's my fault for bidding on an item from a seller who does not accept returns, but my current "argument" is with ebay
I received the items and of course none of what he replied about my question were true. I did notify the seller of this and emailed him directly asking him if he would accept my return. No Reply.
I opened an official case through ebay asking for a return he declined. It took me forever to find a phone number for ebay customer service. (Never could find it on their site).
Today, I finally got to the right department, explained the situation, the ebay rep. read through my ebay questions and saw that I indeed asked about the items before bidding and told him what I received was not what I had been told. He wrote up a report to submit to whomever.
This evening I received the following:
eBay Customer Support has reviewed the case and made a final decision. We've considered the case carefully and decided not to issue you a refund. We're sorry this didn't work out.
Decision:
This case has been decided in the seller's favor.
Comments:
We've determined that the seller has described the item accurately. Unfortunately, eBay Buyer Protection only covers items received if there was something wrong with them.
So it appears asking questions before buying is no help should the seller not be forthcoming with the true information about their item.
I guess ebay is saying it is OK with someone listing a card saying "BABE RUTH BASEBALL CARD". Then if I write to ask if it is an original or a reprint and the seller tells me it is an original, but once I get it, find it is a reprint, ebay won't help me because the seller described the item accurately!!!!
BROTHER!!